Cancellation Process

An order can only be cancelled if it has not been processed and shipped. Cancelling an order involves taking products that have been removed from inventory and making them available again. This costs us time and money, and impacts our ability to serve all of our customers. But sometimes you may have a very good reason to cancel an order.

Make sure you have read the Cancellations, Refund Policy, and Limited Warranty sections on our Terms and Conditions page. They outline under which conditions we will accept returns, and how we handle cancelled orders.

Follow these instructions to cancel an order:

1. Log into your customer account.
2. Click on the My Account link at the top of the page.
3. Once logged into your account, click on the Orders link on the left hand side of the page.
4. Record the order number and the SKU numbers for the items you would like to cancel.
5. Fill out the request form below making sure to enter the correct order number and item SKU numbers.
6. Select what part of the order is being cancelled.
7. Select the Submit button.
8. We will confirm receipt of your request via email and indicate whether it is accepted or not.
9. If your request is accepted, then we will cancel the order and return funds due you (minus any processing fees).

Please do not send products back to us without following the steps above.