Privacy Policy

Who We Are

Same Day Rules provides products and services in the areas of robotics and automation. Our website address is: https://samedayrules.com.

We Assume the Following Responsibilities

• Protecting all data generated by and provided to us by our customers from being stolen, compromised, or used in violation with this policy.
• Never selling customer-provided and customer-generated data for financial gain or competitive advantage.
• Providing transparency for our customers into what data we collect and what we do with it including what access third parties have to customer data and for what purpose.
• Informing customers if their data is compromised, either by failure to protect data or by order to surrender data to a legal authority, to the fullest extent we are lawfully able.

Same Day Rules tracks and stores information about you in order to better serve you when interacting with our website and with our company. We only keep data as long as necessary to complete a transaction with you or to support future transactions with us.

How Data Is Stored and Managed

The Same Day Rules website operates on a secure server as a WordPress application. All customer data (customer account information, address shipping information, credit card information, order history, preferences, and any electronic interactions with the system) are stored and managed within databases under WordPress.

In general, WordPress does not collect nor share any information about you as part of the services it provides Same Day Rules. However, WordPress relies heavily upon third party “plugins” that do collect, track, and store information about you and your interactions with our website for the purposes of providing you with an efficient and effective shopping experience.

What Data We Collect and How We Use It

While you visit our website, we track:

• Products you have viewed: we use this to, for example, remind you of your product browsing history.
• Location, IP address, and browser type: we use this for the purposes of reducing fraudulent activities and optimizing your shopping experience.
• Shipping address: we ask you to enter this so we can, for instance, estimate taxes and shipping fees before you place an order and to send you an order.
• Products you have added to your "wishlist": we use this to show you and other users your favorite products, and to create targeted email campaigns.

When you purchase from us, we ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We use this information for purposes, such as, to:

• Send you information about your account and order.
• Respond to your requests, including refunds and complaints.
• Process payments and prevent fraud.
• Set up your account for our store.
• Comply with any legal obligations we have, such as calculating taxes.
• Improve our store offerings.
• Send you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders including recurring subscription payments.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. If you leave a comment on our website (in regards to a post for example), the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

When You Talk to Customer Service

If you email us or call us on the telephone for support we can and most of the time will record the interaction. This is done for training and auditing purposes, and the private conversations between customers and support staff are never sold to or shared with third parties (except when a third party tool is used to make the interaction possible).

When You Post Comments

When visitors leave comments on our website, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

When You Share Media

If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to our website can download and extract any location data from images on our website.

Articles on our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

When and How We Use Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

We use cookies to keep track of cart and wishlist contents while you are browsing our website. We also use cookies to track purchases related to marketing emails for the purposes of improving our product offerings for you.

Who On Our Team Has Data Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information including what was purchased, when it was purchased and where it should be sent.
• Customer information including your name, email address, and billing and shipping information.
• Wishlist details including products added, date of addition, name and privacy settings of your wishlists.

Our team members have access to this information to help fulfill orders, process refunds, and to better support you.

With Whom Do We Share Data

We share information with third parties who help us provide our purchasing and other store services to you.

We offer shipping through third parties such as UPS, USPS, FEDEX, and DHL. We pass delivery addresses, phone numbers, and invoices to these companies to the extent required for quoting shipping prices and successful delivery of orders.

We comply with United States export regulations and authorities. We use the International Trade Administration Consolidated Screening List (CSL) to screen billing and delivery addresses for potential export control violations. This entails transmission of customer billing and delivery address information to CSL servers.

Credit Card payments are processed through WooCommerce Payments. All credit card data including the cardholder name, credit card number, expiration date, CVV, and full billing address are sent to WooCommerce Payments for processing. Details regarding what products a customer ispurchasing are also retained by WooCommerce Payments. See the WooCommerce Privacy Policy for more information (WooCommerce is an Automatic Inc. service).

PayPal is also offered as a payment method. When using PayPal on our website, a customer must provide their PayPal email address. The customer will then be directed to paypal.com to complete their payment, after which they will be redirected to our website to complete the order. See the PayPal Privacy Policy for more information.

Through integrated third party plugins, we also share data with the following service providers: WooCommerce , PayPal, Shippo, MailPoet, EverestForms.

What Rights You Have Over Your Data

If you have an account on our website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. All users can see, edit, or delete their personal information at any time (except their username).

When and How We Send Email

We send email to customers when orders are placed, cancelled, returned, or shipped. We may be in contact when an order requires payment before shipping or if other issues prevent us from fulfilling an order. We may send you email to verify your email address or if you request a password reset. We may send you email to request reviews of our products or feedback on your experience with our website, products, or customer support.

We will notify customers if we believe their privacy has been compromised, if it is within our power to do so. For example, if we discover a customer's account login information has been exposed elsewhere on the web, or if we are compelled to disclose information to law enforcement.

We offer a set of opt-in email subscriptions for things such as our newsletter. You may opt out of email subscriptions you have with us by emailing us a cancellation request. All new customers are signed up to our main newsletter by default.

We may occasionally send you an email that you did not request or trigger with an action of any kind in order to promote a certain aspect of our site, products, or services.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for an account to prevent abuse of the system.

Our website sends emails through the MailPoet and/or MailChimp services. These services allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside our website except for the email address.

Questions?

If you have any questions or feedback regarding this privacy policy please contact us at support@samedayrules.com.